Thursday, April 25, 2013

This is the latest update from Rican it's sister site Ism. It's self explanatory.

JUst to add to the previous update
written by Richard Cannon , April 25, 2013
I have been asked why I said 'a few weeks' in my post - this is my answer

I am only trying to be realistic and not make any false promises - we are making payments now, approving ID's, inputting missing ad packs, approving purchases all whilst still working on the script to make sure that everything is functioning the way it should and making improvements - I really believe that we will only be back to normal in a few weeks - we can not feasibly do all this in just a few days.
Richard Cannon
You were right not to give up.
written by Richard Cannon , April 24, 2013
In business, as in life, things don’t always go the way we want them to and sometimes that is a good thing. For us at Rican many things have happened since the end of last year that have hindered our progression in many areas due to the vast amount of time that we have had to consecrate to RAF and ISMAI. Rican has suffered because of this. We have tried to make our sites more secure, faster, more efficient, and constantly progressing – some of these attempts have not worked and we have created more work for ourselves and more stress. My health has also been an issue in not getting as much done as I wanted and needed and this has also engendered much fatigue. So, we are not where we want to be today and not where we had planned to be. of
Today we are faced with so many support issues and questions along with thousands of accounts to approve ID’s and address confirmation documents for. We are faced with the need for more trained personnel in order to manage the daily needs of our sites as far as purchase approvals, transaction verifications, financial control and payment processing. We have also, through our own actions, created much doubt among our members and future members. All of this concerns me greatly and instils in me a huge awareness of the magnitude of the tasks that need to be accomplished.
I want to make it very clear that I will not, we will not, give up on our objectives of which RAF and ISMAI are a considerable part. I will be spending time with Russell and our technical team; I will be taking on new people and training these people and current personnel to carry out various functions in order to make sure that the absence of personnel will not hinder the daily functioning of our sites – not even my absence.
I will continue to invest time, energy and money to ensure not only the longevity of RAF and the Rican Group but also its’ continual progression and growth. Payments will continue to be made today and over the next few weeks I will be doing all that we need to do to get everything back on track and prove that we will be around for a very long time.
I appreciate your concerns, worries and fears and I also truly appreciate your continued support despite all that has happened. Bad people have tried to bring us down and will surely continue to do so but they will not win – neither I nor Russell nor any of the team will allow that to happen. We will not give up and we will be what you want and need us to be - the best. You were not wrong to continue to believe in us – all is not perfect right now, far from it, but over the next few weeks we will get there.
Thank you.
P.S. Please do not add support tickets to this post as they will not be answered. Any support issues must go to the relevant support groups on ISMMAGIC in order to be answered. The new support ticket software will be in place in the next few days.

Am keeping my fingers crossed and hoping for the best.

Quote of the Day
The truth of the matter is that you always know the right thing to do. The hard part is doing it.

~Norman Schwarzkopf

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